5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard businesses are capable of providing the support that property managers want, but also often do not due to a lack of ongoing excellent control processes.
Safety guard businesses are unlike any vendor a property manager usually hires. If you hire a painter, then you can see whether or not they are doing their tasks by looking at the walls. However, when you hire a security guard business, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your guards. In the majority of instances they likely are, but it’s crucial to implement a system of verification and quality control to make sure that issues associated with the lack of performing these tasks don’t start to happen.
In this guide we will talk five (5) simple steps to enhancing your security guard service and achieving what you imagine as your perfect building site security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they could start working as security guards. If your state is among these states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that is being provided by your security provider and ask yourself does it seem decent.
It is also your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to display if the protector is a fantastic fit for your property is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial conversation will tell you a good deal about what to expect from that guard and it provides you an opportunity to request a different guard if you think it is necessary.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his assigned property is not quite as complete. We call the orientation to the assigned property”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your property?
• Just how long is each new officer educated?
• Just how long does the security firm double bank?
Determine the response to every one of the questions and make sure they fit with what you feel is adequate. You should even consider sitting in on your security guard business’s orientation and your site special training to get an understanding of what goes into preparing a guard to operate at your property.
Protect supervision is among the main factors of good security guard support. When security businesses provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to understand and better understand their duties. When the guards aren’t being supervised, they start to feel their job is not important and they start to find themselves as less of a part of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field manager spot checks, the 2 methods of remote supervision that prove most effective are:
1.
Officer Tour Tracking Systems
2.
Officer Check-Ins
In case your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re in your property. These tracking systems allow the security guard business to track the log and time the action of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the security guard provider provides a way of making sure each guard is secure and alert. Using guards check-in frequently with the security guard business, at least every 30 minutes, guards feel their security is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to make sure they know their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program. Remember, when selecting a security adviser be confident the adviser is not actually a security guard business. If so, your audit is sure to develop issues with your current security guard business.